Expanding into an emerging market like Africa can be fraught with difficulties but, as Ababacar Mbaye explains, working with a partner like Orange Business Services, institutions like Ecobank can position themselves to increase their reach while improving service delivery
CaixaBank has announced a large-scale training initiative to enhance customer service for elderly clients. More than 30,000 employees will undergo...
This initiative aims to improve accessibility for individuals with hearing impairments, allowing them to receive financial information through a real-time...
ING has launched Mi ECOHuella, a new digital service that enables customers to track their carbon and water footprint based...
With over 58 million verified digital clients, the bank continues to enhance its digital offerings to drive business growth and...
Virgin Money has launched a new training program designed to equip its 4,000 customer-facing employees with the skills needed to...
The AI-powered tool transforms insights from the Daily Market Navigator, a publication by Standard Chartered’s Global Chief Investment Office, into...
The service allows account holders to grant limited access to a trusted caregiver, enabling oversight of transactions without relinquishing financial...
The rollout begins on February 20 in Spain and will gradually extend to all BBVA customers.